Terms of Service
This Service Policy applies to the online store operated by Toronivla (hereinafter referred to as “we” or “us”). It sets out the terms governing your use of our website, products, and related services. Please read this policy carefully before using our services.
1. Introduction and Scope
This Service Policy applies to all activities conducted on our online store, including browsing the website, placing orders, making payments, and using after-sales services.
2. User Accounts and Website Responsibilities
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
We make reasonable efforts to maintain stable website operation and data security, but we are not responsible for interruptions or errors caused by factors beyond our control.
3. Products, Inventory, and Pricing Information
We strive to ensure that product descriptions, inventory status, and pricing information displayed on the website are accurate.
In the event of updates or adjustments, the information confirmed at the time of order placement shall prevail.
4. Orders and Payment
An order is considered confirmed once payment is successfully completed.
We reserve the right to review or contact you regarding orders that appear abnormal or contain inaccurate information.
5. Shipping Policy
We provide shipping services within Australia only.
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Shipping Fee: Free shipping on all orders;
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Taxes: Product prices include applicable taxes;
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Order Processing Time: 1–2 business days;
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Shipping Time: Estimated 5–8 business days after dispatch.
For full details, please refer to:
Shipping Policy
6. Order Cancellation Policy
You may request to cancel an order before it enters the shipping process.
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Please contact our customer support team via email or phone and provide your order number and proof of payment;
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Once approved, refunds will be processed within 1–5 business days;
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Refunds will be returned to the original payment method.
For full details, please refer to:
Order Cancellation Policy
7. Return and Exchange Policy
You may apply for a return or exchange within 45 days from the date of receipt, subject to applicable conditions.
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Please contact our customer support team via email or phone and provide order details and supporting information;
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Returns: Approved refunds will be processed within 1–5 business days and returned to the original payment method;
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Exchanges: Approved replacement products will be shipped within 1–5 business days after inspection.
For full details, please refer to:
Return & Exchange Policy
8. Disputes and Applicable Law
If any dispute arises from the use of our services, both parties should first seek resolution through good-faith communication.
If a resolution cannot be reached, the matter will be handled in accordance with applicable legal principles.
9. Privacy and Data Protection
We value your privacy and handle personal information in accordance with established data protection principles.
Please refer to our Privacy Policy for details on how information is collected, used, and protected.
10. Intellectual Property
All content on the website, including text, images, and identifiers, is protected.
Unauthorized use, reproduction, or distribution of such content is not permitted.
11. Limitation of Liability
To the extent permitted, our responsibility is limited to direct losses caused by our actions.
We are not responsible for indirect losses or impacts arising from factors beyond our reasonable control.
12. Changes to the Service Policy
We may update or revise this Service Policy within a reasonable scope.
Any changes will take effect upon publication and apply to subsequent use of our services.
13. Contact Information
If you have any questions regarding this Service Policy or our services, please contact us using the information below:
Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)