Terms of Service
This Service Policy Applies To The Online Store Operated By Toronivla, Hereinafter Referred To As "We", "Us", Or "Our". This Policy Explains The General Rules, Service Scope, And Basic Conditions That Apply When Users Access, Browse, Or Use Our Website. By Using Our Online Store, You Confirm That You Have Read And Accepted The Terms Set Out In This Policy.
1. Introduction And Scope Of Application
This Service Policy Applies To User Activities Related To Our Online Store, Including Website Access, Product Browsing, Order Placement, Order Review, And Customer Service Communication. The Purpose Of This Policy Is To Clarify The Main Service Rules That Govern The Use Of Our Website And To Support The Proper Operation Of Our Online Store.
This Policy Applies Only To The Services, Content, And Transactions Available Through Our Online Store. By Continuing To Use The Website, Users Accept The Terms And Conditions Described In This Policy.
2. User Accounts And Website Responsibility
Users Are Responsible For Ensuring That The Information Provided Through The Website Is Accurate, Complete, And Kept Up To Date Where Necessary. Users Are Also Responsible For Maintaining The Confidentiality Of Their Account Information And For Activities Conducted Under Their Account.
We Make Reasonable Efforts To Keep The Website Available And Functional. However, Temporary Interruptions, Delays, Maintenance Work, Technical Adjustments, Or Other Operational Issues May Affect Access To The Website From Time To Time. Within A Reasonable Scope, We Reserve The Right To Modify, Suspend, Update, Or Adjust Website Functions, Content, Or Access Arrangements When Necessary.
3. Product Information, Inventory, And Price Notification Rights
Product Descriptions, Availability, And Pricing Displayed On The Website Are Provided For General Purchase Reference. We Make Reasonable Efforts To Present Accurate And Current Information, But Product Availability And Displayed Details May Change Based On Stock Movement, System Updates, Or Operational Adjustments.
We Reserve The Right To Correct, Update, Or Adjust Product Information, Inventory Status, And Pricing Where Necessary. Such Adjustments May Be Made Before An Order Is Confirmed Or Processed.
4. Orders And Payment
After A User Places An Order Through The Website And Completes Payment, The Order Will Enter The Review And Processing Stage. This May Include Order Confirmation, Information Verification, Product Availability Review, And Fulfillment Preparation.
Users Should Ensure That The Order Information Submitted At Checkout, Including Delivery Details And Contact Information, Is Accurate And Complete So That The Order Can Be Processed Properly.
5. Shipping Policy
We Provide Delivery Services Within Australia Only. All Orders Are Shipped Free Of Charge, And No Additional Shipping Fee Will Be Collected At Checkout. Product Prices Displayed On The Website Include Tax.
Our Daily Order Cut-Off Time Is 6:00 PM. Orders Placed Before 6:00 PM Begin Processing On The Same Business Day. Orders Placed After 6:00 PM Begin Processing On The Next Day. If An Order Is Submitted On A Rest Day Or Non-Business Day, Processing Begins On The Next Available Business Day.
The Processing Time Is 2 To 3 Business Days. After Dispatch, The Estimated Shipping Time Is 9 To 14 Business Days. Delivery Times Are Estimates And May Be Affected By Weather, Carrier Operations, Public Holidays, Or Other External Transportation Factors.
Orders May Be Delivered By DHL, FedEx, Or UPS. Once An Order Has Been Shipped, Tracking Information Will Be Provided So That Users Can Follow The Delivery Progress Of Their Parcel.
For More Details, Please Refer To Our Shipping Policy: https://toronivla.com/policies/shipping-policy
6. Order Cancellation Policy
An Order Cancellation Request May Be Submitted Before The Order Enters The Shipping Process. If The Order Is Still In The Confirmation Or Preparation Stage, We May Be Able To Cancel The Order Based On Its Current Status. Once An Order Has Been Dispatched Or Has Entered Delivery, It Usually Cannot Be Cancelled.
To Request Cancellation, Users Should Contact Our Support Team By Email Or Telephone And Provide The Order Number, Payment Proof, And Other Relevant Order Information. Our Support Team Will Review The Request And Inform The User Of The Result Through The Provided Contact Details.
If The Cancellation Is Approved, The Refund Will Be Processed Within 2 To 4 Business Days And Returned To The Original Payment Method Used For The Order.
For More Details, Please Refer To Our Order Cancellation Policy: https://toronivla.com/pages/order-cancellation-policy
7. Return And Exchange Policy
Users May Request A Return Or Exchange Within 30 Days After The Product Has Been Delivered And Signed For. Return Or Exchange Requests May Be Submitted In Situations Such As Product Appearance Problems, Product Quality Issues, Unpleasant Odor, Significant Color Difference, Incorrect Item Received, Or A Return Or Exchange Requested Without Reason.
To Start The Return Or Exchange Process, Users Should Contact Us By Email Or Telephone And Provide The Order Number, Payment Proof, Reason For The Request, And Relevant Photos Or Videos. After Review, If The Request Is Approved, We Will Provide Return Instructions And The Return Address. The Returned Product Will Be Inspected After Receipt To Confirm Whether It Matches The Reported Situation.
If The Inspection Is Approved, A Replacement Product Will Be Shipped Within 2 To 3 Business Days For Exchange Requests, Or A Refund Will Be Processed Within 2 To 4 Business Days For Approved Returns. If The Return Or Exchange Is Caused By Product Appearance Problems, Product Quality Issues, Unpleasant Odor, Significant Color Difference, Or An Incorrect Item Received, The Shipping Cost Will Be Covered By Us. If The Return Or Exchange Is Requested Without Reason, The Shipping Cost Will Be Borne By The User.
A Return Label Is Included In Every Package To Make The Return Process More Convenient.
For More Details, Please Refer To Our Return And Exchange Policy: https://toronivla.com/policies/refund-policy
8. Disputes And Governing Law
If A Dispute Arises In Connection With The Use Of The Website, The Parties Should First Attempt To Resolve The Matter Through Communication In Good Faith. If The Matter Cannot Be Resolved Through Discussion, It May Be Handled In Accordance With Applicable Legal Rules And Procedures.
9. Privacy And Data Protection
We Value The Protection Of User Information And Apply Reasonable Measures To Help Safeguard Personal Data Used In Connection With The Operation Of Our Online Store. Information May Be Collected, Used, Stored, And Managed In Order To Support Website Functionality, Order Processing, Customer Service, And Service Improvement.
For More Details About How Information Is Handled, Please Refer To Our Privacy Policy: https://toronivla.com/pages/privacy-policy
10. Intellectual Property
All Content Available On The Website, Including Text, Images, Layouts, Designs, Graphics, And Related Materials, Is Protected By Intellectual Property Rights. No Content From The Website May Be Reproduced, Distributed, Modified, Or Used For Other Purposes Without Prior Authorization.
11. Limitation Of Liability
To The Extent Permitted Under Applicable Rules, We Are Not Responsible For Indirect Losses, Incidental Losses, Consequential Losses, Or Special Damages Arising From The Use Of The Website Or From Temporary Service Interruptions, Technical Issues, Or Access Limitations. Users Should Evaluate The Use Of The Website Based On Their Own Needs And Circumstances.
12. Changes To The Service Terms
We Reserve The Right To Update, Modify, Or Revise This Service Policy At Any Time When Operational Adjustments Or Service Changes Make It Necessary To Do So. Any Updated Version Will Become Effective After It Is Published On The Website. Users Are Encouraged To Review This Policy Periodically To Stay Informed Of The Current Version.
13. Contact Information
If You Have Any Questions About This Service Policy Or About The Use Of Our Website, Please Contact Us Using The Details Below.
Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday To Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)