Order Cancellation Policy
This Order Cancellation Policy Applies To Orders Placed Through The Online Store Operated By Toronivla, Hereinafter Referred To As "We", "Us", Or "Our". This Policy Explains The Conditions For Order Cancellation, The Procedure For Submitting A Cancellation Request, And The Related Refund Arrangement. By Placing An Order Through Our Online Store, You Acknowledge And Accept The Terms Set Out Below.
1. Conditions For Order Cancellation
An Order Cancellation Request May Be Submitted Before The Order Enters The Shipping Process. If The Order Is Still In The Confirmation Or Preparation Stage, We May Be Able To Assist With The Cancellation Based On The Actual Order Status.
If The Order Has Already Been Dispatched Or Has Entered The Delivery Stage, The Order Usually Cannot Be Cancelled. If You Still Need Assistance In Such A Situation, You May Contact Us And We Will Provide Further Information Based On The Current Status Of The Order.
2. Order Cancellation Procedure
If You Need To Cancel An Order, Please Follow The Steps Below.
- Contact Our Customer Support Team By Email Or Telephone To Request Order Cancellation, And Provide The Order Number, Payment Proof, And Other Relevant Order Information.
- Our Support Team Will Review And Process Your Request As Soon As Possible. If The Cancellation Request Is Approved, We Will Inform You Of The Result Through Your Contact Details And Arrange The Refund Accordingly.
3. Refund Information
Once The Order Cancellation Has Been Confirmed, We Will Process The Refund Within 2 To 4 Business Days. The Refund Will Be Returned To Your Original Payment Method, Such As A Bank Card, Visa Card, Or MasterCard.
4. Contact Us
If You Have Any Questions About Order Cancellation Or Refund Processing, Please Contact Us Using The Details Below.
Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday To Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)