Order Cancellation Policy
This Order Cancellation Policy applies to the online store operated by Toronivla (hereinafter referred to as “we” or “us”). It explains the conditions, procedures, and refund arrangements related to order cancellations. Please review the following information carefully before submitting a cancellation request.
1. Order Cancellation Conditions
You may request to cancel an order before it enters the shipping process.
Once an order has been prepared for shipment or handed over to the carrier, it can no longer be canceled. In such cases, you may refer to the applicable return policy after receiving the product.
2. Order Cancellation Procedure
To cancel an order, please follow the steps below:
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Contact our customer support team via email or phone to submit an order cancellation request and provide the following information:
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Order number
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Proof of payment
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Relevant details related to the request
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Our customer support team will review your request. If the cancellation is approved, we will notify you promptly through your contact details and arrange the refund.
3. Refund Information
Once the order cancellation is confirmed, we will process the refund within 1 to 5 business days.
The refund will be returned to your original payment method (such as bank card, Visa, MasterCard, etc.).
4. Contact Us
If you have any questions regarding this Order Cancellation Policy or the cancellation process, please contact us using the information below:
Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)