All orders are provided with free shipping. No shipping fees will be charged.
All orders are provided with free shipping. No shipping fees will be charged.
All product prices displayed on our website include applicable taxes.
All product prices displayed on our website include applicable taxes.
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Shipping Policy

 

This Shipping Policy explains the delivery arrangements and related procedures for orders placed through Toronivla, hereinafter referred to as "we", "us", or "our". By placing an order through our online store, you acknowledge and accept the shipping terms set out below.

1. Delivery Area

We currently provide delivery services throughout Australia only. Orders can be shipped to addresses located within Australia. At this time, delivery is not available for countries or regions outside Australia.

2. Shipping Fees

All orders are shipped free of charge. Regardless of the order amount, no additional shipping fee will be charged at checkout.

All product prices displayed on our online store include tax. No extra tax charges will be added at the time of purchase.

3. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM.

Orders placed before 6:00 PM will begin processing on the same business day. Orders placed after 6:00 PM will begin processing on the next day. If an order is placed on a rest day or non-business day, processing will begin on the next available business day.

4. Processing Time

After an order is confirmed, it will enter the preparation stage, which may include order verification, stock arrangement, and parcel preparation.

The processing time is 2 to 3 business days.

5. Shipping Time

Once dispatched, the estimated delivery time is 9 to 14 business days.

Delivery times are estimates only and may vary due to weather conditions, carrier operations, public holidays, or other external factors affecting transportation.

6. Carriers

Orders may be delivered by one of the following carriers:

  • DHL
  • FedEx
  • UPS

The carrier used for a specific order will be selected based on the delivery address and transportation arrangements.

7. Order Tracking

Once an order has been shipped, tracking information will be generated for the shipment. Customers can use the tracking number to review the shipment status and follow the delivery progress.

8. Responsibility Statement

Before dispatch, we take reasonable steps to inspect products and prepare parcels for shipment. After the order has been handed over to the carrier, the transportation process is managed by the relevant delivery provider.

If a shipment is delayed or tracking updates are affected during transit, we will provide reasonable assistance to help customers obtain the latest available shipping information.

9. Important Notes For Delivery Acceptance

When receiving a parcel, customers are encouraged to inspect the package before accepting delivery.

  • Check Whether The Outer Packaging Appears Intact Before Signing For The Parcel.
  • If There Is Visible Damage Or An Unusual Condition, Record The Issue Or Take Photos At The Time Of Delivery.
  • If Any Shipping-Related Issue Is Identified, Contact Us Promptly For Further Assistance.

10. Contact Information

If You Have Any Questions About Delivery, Shipping Status, Or Related Matters, Please Contact Us Using The Details Below.

Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday To Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)