All orders are provided with free shipping. No shipping fees will be charged.
All orders are provided with free shipping. No shipping fees will be charged.
All product prices displayed on our website include applicable taxes.
All product prices displayed on our website include applicable taxes.
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Shipping Policy

 

This Shipping Policy applies to the online store operated by Toronivla (hereinafter referred to as “we” or “us”). Please read the following terms carefully before placing an order.

1. Shipping Scope

We currently support shipping within Australia only. Shipping services are not available to countries or regions outside Australia at this time.

2. Shipping Fees

  • Shipping Cost: All orders are shipped free of charge.

  • Taxes: All product prices include applicable taxes. No additional taxes will be charged at checkout.

  • Order Cut-off Time:

    • Orders placed and paid before 6:00 PM (Australia/Sydney time) will begin processing on the same day.

    • Orders placed after 6:00 PM will begin processing on the next business day.

    • If an order is placed on a non-working day, processing will commence on the next business day.

3. Order Processing Time

Once payment is successfully confirmed, the order will enter the processing stage.

  • Processing Time: 1–2 business days.
    This period includes order verification, packing, and shipment arrangement.

4. Shipping Time

After the order has been shipped, the estimated total shipping time is 5–8 business days.
Actual delivery time may vary depending on destination, weather conditions, or logistics peak periods.

5. Shipping Carriers

Based on the destination and operational needs, we generally arrange shipments through one of the following major carriers in Australia:

  • Australia Post

  • Sendle

The specific carrier will be selected by us according to the order’s circumstances.

6. Order Tracking

Once your order has been shipped, tracking information will be sent to you via email. You may use the provided tracking number to monitor the shipping status of your order.

7. Responsibility Statement

  • We make reasonable efforts to ensure that orders are shipped and delivered within the stated timeframes.

  • We are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, transportation disruptions, or logistics system delays.

  • If the tracking information indicates that the order has been successfully delivered, any loss or abnormal situation must be reported to us promptly for assistance.

8. Receipt and Inspection

  • Please inspect the package carefully upon receipt.

  • If you notice damaged packaging, missing items, or any visible abnormalities, please record the issue at the time of receipt and contact us as soon as possible.

  • If no issues are reported at the time of receipt, the order will be deemed to have been delivered in good condition.

9. Contact Information

If you have any questions regarding shipping, delivery, or order status, please contact us using the information below:

Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)