Shopping Process

This shopping process applies to the Toronivla online store (hereinafter referred to as “we” or “us”) and is intended to help you understand each step from product selection to order completion in a clear and straightforward manner.

1. Browse Products

You may browse products on our website and review product images, descriptions, and related information to help you make a selection that suits your needs.

2. Select Products

After confirming the product details, add the selected items to your shopping cart.
You can review the items in your cart and confirm quantities before proceeding.

3. Enter Order Information

Before submitting your order, please provide accurate and complete delivery and contact information to ensure proper order processing and delivery.
Carefully review all order details at this stage.

4. Submit Order and Complete Payment

Once the order information is confirmed, submit your order and complete the payment process.
After successful submission, the system will generate an order record and move the order into processing.

5. Order Confirmation and Processing

After payment is completed, we will review and confirm your order.
Once confirmed, the order will be processed within the designated processing timeframe.

6. Shipment and Delivery

After the order is shipped, logistics information will be provided so you can follow the delivery status.
Specific delivery arrangements are subject to the Shipping Policy.

7. Receipt and After-Sales Support

Upon receiving the product, please check the packaging and item condition.
If you require assistance after receipt, you may contact us using the information below.

Contact Information

If you have any questions during the shopping process, please contact us:

Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)