Refund Policy
This Return And Exchange Policy Applies To Products Purchased Through The Online Store Operated By Toronivla, Hereinafter Referred To As "We", "Us", Or "Our". By Completing An Order And Accepting Delivery Of The Product, You Confirm That You Have Read And Accepted The Terms Set Out Below.
1. Return And Exchange Period
You May Request A Return Or Exchange Within 30 Days After The Product Has Been Delivered And Signed For. Requests Submitted After This Period May Not Be Accepted.
2. Eligible Return And Exchange Situations
A Return Or Exchange Request May Be Submitted Under The Following Circumstances.
- Product Appearance Problems
- Product Quality Issues
- Unpleasant Odor Or Significant Color Difference
- Incorrect Item Received
- Return Or Exchange Without Reason
3. Return And Exchange Procedure
If You Need To Request A Return Or Exchange, Please Follow The Process Below.
- Contact Us By Email Or Telephone To Submit Your Request, And Provide The Order Number, Payment Proof, Reason For The Return Or Exchange, And Relevant Photos Or Videos.
- Our Support Team Will Review Your Request. If The Request Is Approved, We Will Notify You Through Your Contact Details And Provide The Return Address For Sending Back The Product.
- You Need To Return The Product To The Designated Return Address And Wait For Us To Receive The Parcel. Return Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
- After We Receive The Returned Product, We Will Inspect It To Confirm Whether The Actual Condition Matches The Situation Described In Your Request. If The Inspection Is Approved, We Will Continue Processing The Return, Exchange, Or Refund According To Your Request.
4. Exchange Arrangement
If The Inspection Confirms That The Product Meets The Applicable Return Or Exchange Conditions, We Will Arrange Shipment Of A Replacement Product Within 2 To 3 Business Days To The Address Provided In Your Order.
5. Refund Information
Once The Returned Product Has Been Confirmed As Eligible For Return, We Will Process The Refund Within 2 To 4 Business Days. The Refund Will Be Returned To Your Original Payment Method, Such As A Bank Card, Visa Card, Or MasterCard.
If The Refund Has Not Been Processed Within The Time Stated Above, Please Contact Us For Assistance.
6. Cost Allocation Rules
The Responsibility For Return Or Exchange Shipping Costs Is Determined As Follows.
- If The Return Or Exchange Is Caused By Product Appearance Problems, Product Quality Issues, Unpleasant Odor, Significant Color Difference, Or An Incorrect Item Received, The Shipping Cost Will Be Covered By Us.
- If The Return Or Exchange Is Requested Without Reason, The Shipping Cost Will Be Borne By You.
7. Responsibility Statement
Returned Products Must Be Consistent With The Information Provided In The Original Request. After Receiving The Returned Product, We Will Conduct A Necessary Inspection And Determine Whether The Product Meets The Conditions For Return Or Exchange Based On Its Actual Condition.
8. Return Label
A Return Label Is Included In Every Package To Make The Return Process More Convenient.
9. Contact Us
If You Have Any Questions About Returns, Exchanges, Or Order Handling, Please Contact Us Using The Details Below.
Address: 13209 Dairymaid Dr Apt 202, Germantown, MD 20874, US
Phone: +1 (516) 754-8852
Email: info@toronivla.com
Business Hours: Business Hours: Monday To Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)